Veeva Systems: pre-call insights
Veeva made AI agents generally available in Vault CRM (Pre-call Agent for suggested actions, Voice Agent for voice notes, Free Text Agent that flags compliance issues in call notes) and PromoMats (Quick Check Agent for pre-MLR content checks). Named pharma users gave endorsing quotes.
Industry: Pharma / biotech
Tools named: Veeva AI Agents (Vault CRM, PromoMats)
Reported results (as quoted): No metrics. Moderna: Quick Check Agent "moves Moderna closer to a process where parts of MLR could become nearly touch-free." Novo Nordisk: Pre-call and Voice agents "will drive efficiencies and allow the field to focus on the value parts of their jobs."
Note: Mostly expectations from early-access users, not results.
Source
Company: Novo Nordisk, Bristol Myers Squibb, Crinetics, Otsuka Europe, Moderna (early adopters) · Company announcement · https://www.veeva.com/resources/veeva-ai-agents-now-available-to-increase-productivity-and-customer-centricity/ · Published Dec 3, 2025
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