OpenAI: customer engagement
Announced it is embedding OpenAI APIs across product development, service delivery, customer engagement and operations, and rolling ChatGPT Enterprise out to colleagues.
Industry: Life science tools & lab supplies
Tools named: OpenAI APIs, ChatGPT Enterprise
Reported results (as quoted): None reported.
Note: Intent announcement; initial focus is clinical research (PPD), not sales.
Source
Company: Thermo Fisher Scientific · Company announcement · https://ir.thermofisher.com/investors/news-events/news/news-details/2025/Thermo-Fisher-Scientific-to-Accelerate-Life-Science-Breakthroughs-with-OpenAI/default.aspx · Published Oct 16, 2025
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- ChatGPT (Workspace agents): Post deal briefs with Gong call summaries to Slack · ChatGPT (Workspace agents)
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