Avantor (VWR): chat/service agents
Relaunched vwr.com with "VWR AI," a conversational assistant for logged-in lab and procurement customers: product info, price comparison, compatible accessories, recommendations from purchase history, add-to-cart, order status and documentation, with handoff to a live service rep.
Industry: Lab supplies distribution
Tools named: Not named
Reported results (as quoted): None reported. Company says it is "the first one out of the gate compared to our competitors with this kind of natively embedded AI-guided buying solution."
Note: Directly comparable to a lab-supplier e-commerce use case.
Source
Company: Avantor (VWR) · Company announcement · https://news.avantorsciences.com/VWR-com-adds-conversational-AI,-making-online-lab-purchasing-faster,-easier,-and-more-intuitive
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