Salesforce: chat/service agents
70%per ProQuest IT
Deployed an Agentforce service agent connected to the ERP that gives logged-in customers real-time order status (even without an order number), explains delays, and tracks specific items, 24/7 and multilingual; implemented in five weeks. Voice channel planned.
Industry: Dental & medical supplies distribution
Tools named: Salesforce Agentforce (implemented by ProQuest Consulting)
Reported results (as quoted): "Today, Agentforce handles 70% of incoming enquiries"; CIO: "significantly reducing call centre demand."
Note: 'Handles' isn't defined as fully resolved. Healthcare supplies distributor, so counted with life science/healthcare suppliers.
Source
Company: Henry Schein Australia · Vendor case study · https://proquestit.com/insights/henry-schein-agentforce-service-chats/ · Published Mar 12, 2025
Related use cases
- Salesforce Agentforce Sales: Get a daily prospect list ranked by intent signals · Salesforce Agentforce Sales
- Salesforce Agentforce Sales: Research and enrich prospects from CRM, calls, and the web · Salesforce Agentforce Sales
- Salesforce Agentforce Sales: Generate personalized, on-brand outreach for each prospect · Salesforce Agentforce Sales
- Salesforce Agentforce Sales: Greet website visitors and capture leads · Salesforce Agentforce Sales
- Salesforce Agentforce Sales: Follow up on every inbound lead within guardrails · Salesforce Agentforce Sales
- Salesforce Agentforce Sales: Answer lead questions and objections from CRM data · Salesforce Agentforce Sales
- Salesforce Agentforce Sales: Keep opportunity stage and next steps updated automatically · Salesforce Agentforce Sales
- Salesforce Agentforce Sales: Research accounts and update account plans · Salesforce Agentforce Sales
Get The Sales Prompt Playbook free, plus The Next Best Action weekly email (optional; the hub stays open)