Serve customers betterCustomer case study

Dayuse: chat/service agents

70%as reported in the source

A two-person AI team built in-house agents connected to internal systems (rather than buying licenses) for support tickets, US phone calls, and sales prep, and let business teams build their own apps.

Industry: Hotel day-use booking marketplace (~120 people)
Tools named: In-house agents (MCP-connected to internal systems, per the linked article)

Reported results (as quoted): "1 support ticket in 3 handled with no human, 70% of answered US calls taken by AI, 26 apps built by business teams."

Note: X source. The linked X Article holds more detail.

Source

Company: Dayuse · Customer case study · https://x.com/VictorBarnouin/status/2109751070436024574 · Published Oct 12, 2026

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