Salesforce: AI SDR
$1.7 millionas reported in the source
Since July 2025 an Agentforce SDR agent follows up on every inbound/dormant lead (previously only one in four got human follow-up), sends personalized emails grounded in CRM and Data 360, answers questions from product docs, books meetings and copies the human rep. Every email discloses it comes from Agentforce.
Industry: Enterprise software (B2B)
Tools named: Salesforce Agentforce SDR agent, Data 360
Reported results (as quoted): "As of October 1: 68,000 leads have been newly analyzed and re-engaged, 156,000 emails have been sent, 94,000 opened, and 2,400 replied to, 800 meetings have been autonomously booked, and dozens of deals have closed." Earlier (Sept 18) post: SDR agent "has worked on over 43,000 leads and generated $1.7 million in new pipeline from dormant ones."
Note: Second source: https://www.salesforce.com/news/stories/first-year-agentforce-customer-zero/ (2025-09-18), which also says early on the agent answered 'I don't know' 30% of the time, cut to under 10% after data cleanup. 2,400 replies on 156,000 emails is ~1.5%.
Source
Company: Salesforce · Customer case study · https://www.salesforce.com/blog/ai-for-lead-qualification/ · Published Oct 9, 2025
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